Welcome to the Ultra Paws® website! By accessing and using our website and services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy. Please read them carefully.
Introduction
Ultra Paws® is an online store that sells high-quality dog boots, shoes, and apparel to help protect your pup’s paws. We are committed to providing exceptional products and customer service.
These Terms and Conditions (“Terms”) form a legally binding agreement between you and Ultra Paws® regarding your use of this website and any transactions you conduct through it. They apply to all users of our site.
By accessing this website and using our services, you confirm your agreement to these Terms. If you do not accept these Terms, you should not use this website.
We may update these Terms periodically. Any changes will take effect immediately when posted. By continuing to use our site after a change, you accept the new Terms. We recommend checking these Terms regularly for updates.
Use of Site and Services
You must be at least 18 years old to use this website and purchase products. Use by minors is strictly prohibited.
By using our site, you represent and warrant that:
- You have the legal capacity to enter a binding agreement with Ultra Paws®.
- All registration information you provide is accurate and truthful.
- You will maintain the accuracy of your registration information.
- Your use of this site is solely for your personal use and benefit, not commercial purposes.
- You will comply with all applicable laws, regulations, and ordinances related to your use of our site.
- You will not impersonate any other person or use a name you are not authorized to use.
- You will not harm, threaten, abuse, or harass another user of the site.
- You will not provide false or misleading information to Ultra Paws®.
- You will not upload or transmit any material that contains viruses, malware, or other harmful components.
- You will not do anything to interfere with or damage our website, products, services, or networks.
Intellectual Property
The content of this site, including trademarks, logos, service marks, trade names, trade dress, text, images, graphics, and other materials are property of Ultra Paws® and protected by copyright, trademark, and other laws.
All rights are reserved. You may not modify, copy, reproduce, republish, upload, post, transmit, publicly display, prepare derivative works based on, or distribute in any way any materials from this site without prior written consent from Ultra Paws®.
The use of Ultra Paws® trademarks, logos, and other branding assets is strictly prohibited except with express written permission.
Site Content
The content on this site is provided for informational purposes only. Ultra Paws® makes no representations about the accuracy, suitability, or completeness of the information for any purpose.
All content is provided “as is” without any warranties of any kind. Ultra Paws® hereby disclaims all warranties regarding the content, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Product specifications, prices, availability, and promotions are subject to change without notice. Items in your shopping cart may change price or become unavailable before you complete your order.
Ultra Paws® makes commercially reasonable efforts to provide up-to-date information but makes no representations regarding the completeness or accuracy of product information.
Images of products on the site are for illustrative purposes only and may not reflect the actual product exactly. Check product descriptions carefully before making a purchase.
Order Process and Fulfillment
All orders are subject to acceptance and availability. If we are unable to fulfill your order for any reason, we will attempt to notify you by email and/or phone.
By placing an order, you represent that the products will be used only in a lawful manner. Ultra Paws® reserves the right to limit quantities sold to commercial resellers.
We strive to provide accurate descriptions of products, including photographs, dimensions, and weights. However, minor variations may occur due to the handmade nature of many products. Ultra Paws® is not liable for minor differences between products and their descriptions.
Shipping dates are estimates only based on average production times and shipping methods. Rush processing or expedited shipping may be available for an additional fee. Ultra Paws® cannot guarantee arrival dates or times. We are not liable for shipping delays or product shortages.
Title and risk of loss pass to the customer upon transfer to the carrier. Claims for damaged, lost, or undelivered shipments must be made directly to the carrier. Refusal to accept delivery releases us from liability.
Custom and special order products may have different policies. Please review listings and product descriptions carefully.
Returns and Refunds
If you are not fully satisfied with your purchase, most products can be returned for a full refund within 30 days of receipt provided they are unused, undamaged, and in original packaging.
Please note that customized, monogrammed, or special order items are generally not returnable.
To request a return:
- Contact our Customer Service team for a Return Merchandise Authorization (RMA) number.
- Pack the item securely in original packaging and ship to the address provided with your RMA and a copy of the original receipt.
- Returns must be postmarked within 30 days of the ship date.
Refunds will be issued to your original payment method. Please allow 2-3 weeks for processing. Return shipping costs are non-refundable unless the return is due to our error.
If a return arrives damaged, we cannot issue a refund. We recommend insuring your shipment and using a traceable carrier.
For hygiene reasons, products that have been worn or used in any way cannot be returned or exchanged.
Payments and Pricing
All transactions are processed by secure third-party payment processors. Ultra Paws® does not directly collect or store financial information.
By submitting payment information, you represent that you are authorized to use the payment method provided.
All prices and charges are in U.S. dollars. Prices, discounts, and promotions are subject to change without notice.
Any sales tax applicable to your purchases will be added to the final sale price. You are responsible for paying any import duties or customs fees for international shipments.
Disclaimers and Limitation of Liability
Ultra Paws® provides this website and related services as a convenience to users. We make commercially reasonable efforts to provide an enjoyable, safe, and accurate site, but cannot guarantee it will be error-free.
As permitted by law, Ultra Paws® expressly disclaims:
- All express or implied warranties regarding the site, services, and products.
- Any implied warranty of merchantability, fitness for purpose, accuracy, and non-infringement.
- Liability for any errors, omissions, loss of data, damage to hardware, business interruption, or inability to use the site or services.
- Liability regarding third-party links and content.
- Liability from use of site content for any purpose.
Under no circumstances, including negligence, will Ultra Paws® be liable for direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of this site.
If any disclaimers or limitations of liability are found unenforceable, liability will be limited to the fullest possible extent permitted by law.
Indemnification
By using our website, you agree to defend, indemnify, and hold Ultra Paws® harmless from any claims or damages arising from your use, including attorney fees and costs.
Applicable Law and Disputes
These Terms are governed by the laws of the State of Tennessee without regard to conflict of law principles.
All disputes related to these Terms or our site will be resolved in Nashville, Tennessee through binding arbitration by a single arbitrator under the rules of the American Arbitration Association.
Arbitration precludes class actions or consolidation of claims. The arbitrator’s decisions on awards and remedies are final and binding. The prevailing party may collect attorney fees and costs.
Termination
Ultra Paws® may suspend, restrict, or terminate your use of this site at any time for any reason without notice or liability. You may discontinue use at any time.
Provisions regarding intellectual property, disclaimers of warranty, limitation of liability, indemnification, applicable law, and disputes will survive termination of these Terms for any reason.
Entire Agreement
These Terms constitute the entire agreement between you and Ultra Paws® regarding use of this website. They supersede any prior agreements.
Ultra Paws® may provide additional terms for specific products, services, or promotions. Those terms supplement but do not replace these Terms.
Severability
If any provision of these Terms is found invalid or unenforceable by a court of law, the remaining provisions will remain valid and enforceable.
No Waiver
Any failure by Ultra Paws® to enforce these Terms is not a waiver of the right to enforce them later. If we allow you to breach these Terms at times, it does not obligate us to allow future breaches.
Assignment
You may not assign your rights or duties under these Terms to anyone. Ultra Paws® may assign our rights freely.
Contact Us
If you have any questions about these Terms, please contact us at:
Ultra Paws®
123 Main St.
Nashville, TN 37203
[email protected]
We appreciate you choosing Ultra Paws® for your pet’s needs and look forward to serving you!